What you should know about communication
Here in this article, you read a lot about communication, what is it exactly, why is it so difficult? Communicating without words, with a purpose and much more. To work together and communicate well understood, you need to know some things about communication.
What is communication?
when people are together, they communicate. Whether they like it or not. They can not not communicate. What is communication? Communication is the transfer of information between people. And when people are together, they always carry about. Information can be transferred orally, to someone sitting opposite you or on the phone. Information can also transfer in writing, via a letter or a newspaper ad to place. And, information carries over with something to say or do, but also by actually nothing to say or do. Even someone with his back to the group sits and looks outside, carries information, for example: "I do not feel like a conversation, but just let me alone." In a, these cases are communicating. If there is contact between people, there is communication automatically. Of course you can also contact animals. There are even people who say they have contact with trees.
Communicating with a purpose
When people communicate at work, they want to achieve something with the contact they make. They have a purpose. Below is an example.
"Ineke is security assistant in the town hall of Amsterdam. Ineke runs around to answer questions from visitors and to keep out undesirable characters. In the morning she first consulting her boss to see what they should do that day. Then put them out where a visitor counter is 14. Then she asks someone where he comes. It appears to be a drifter who helps them out. "
Ineke has little time for all three contacts with a goal as well:
* She has heard her boss what to do.
* She has a visitor where they should be interpreted.
* She asked someone where he comes.
Communicating at work therefore has a goal: You want to make something clear or you want to know. Even if you sit with your fellow coffee drinking, and you ask how his weekend was, you have a goal: You want to know how his weekend was. It is therefore very important that you understand each other, because otherwise you can not reach your goal. Suppose the visitor to the Russian city hall talk, Ineke visitors may not understand. The communication is not successful. Communication is successful if you understand each other.
Communicating without words
We start with an example:
"Wesley asks his colleague Iris or she has time for him to explain just how a program should start. Iris says she has time, but now they increasingly tap impatiently on the table with her pen and she always looks at her watch.
Iris puts so now two ways to contact:
* In words: She says she has time. (Verbal communication)
* Without words, she always looks at her watch and tapping her pen on the table always. (Non-verbal communication)
What would Wesley think now? Iris really all that time? Or Iris hurry? Wesley naturally think that Iris hurry. Because: In the words because you can easily "lie" than communication without words. Non-verbal communication - communication without words - is dominated by physical language: gestures, eye contact, shaking hands, talk loudly or softly, the way to where you sit and facial expression. Non-verbal communication is very important in the cooperation. Because if you want to understand what someone means, you probably need an eye for non-verbal contact he explains. It is not only to what someone says but it's also about how someone says something. One's vote is for example especially in his non-verbal communication. So to understand what someone means you should also pay attention to his nonverbal communication. Understand each other, the purpose of communication. Wesley So at Iris says: "I ask again tomorrow just once, for I see you in a hurry", he well understood Iris!
Why is communication so difficult?
Communication would be very easy if we meet it quickly and thoroughly understood. Unfortunately this is not true. That we do not understand, has several reasons.
* You do not know what you mean.
* You do not say what you mean.
* The other person hears something different than you mean.
The latter reason - the other will hear something different than you intended - has to do with perception. We perceive with all senses: hearing, sight, smell, taste or feel. If you make contact with others (communicating), do you know where. You hear was someone saying you catch and non-verbal signals. Since the first issue already because you can not observe everything. There is too much all at once to see, hear, smell, taste or feel. You take only one piece where everything that can be observed falls. We therefore incomplete true. This takes everyone different things. But, besides the observation of different things, we take the same things again also being different. This is the second perception problem.
3 human perception errors:
* Incomplete.
* Different.
* Incorrect.
Finally, there is third perception problem. Sometimes we take things that are not there. In testimony after such accidents shows that many times people have seen things that were not there at all. We also sometimes take another false truth. So it is very difficult to clearly be seen. Once people have observed, there is a problem: we do not have the same meaning to what we have observed. With a fancy word called: interpret. This means that we have a different idea about what we perceive. Interpreting is actually assess what you observe.
How do you ensure good communication?
Understand each other, the purpose of communication. How do you do that now, to perceive and correctly interpret? If you want to avoid misunderstandings in communication, you will first need to observe as closely as possible. We call this observation. If you want to observe as closely as possible, then your perception describe as accurately and objectively as possible. By objective we mean something that you can control. If you observe two things you should be aware of: on facts and opinions. A fact is something that can be verified. You can clearly say whether or not. An opinion is something that you think. Another may find otherwise. If you finds the facts, you're objective. When you give a meaning to those facts - there is an opinion about - then you are subjective. If you observe a need to distinguish between facts and opinions. They must not intermingle, otherwise misunderstandings in communication can occur. If such a person laughs, can you think they laugh at you, but it need not be so. So people can get hurt unnecessarily and unjustly unkind you are against that person. Communication is only successful if each of you understand what you mean. You better check if your interpretation is correct by asking "What's so funny?", And who knows those do not laugh at you. To observe therefore describe the facts (which are objective and verifiable). Then you interpret your observations. And because your interpretation is an opinion, so subjective, you have to check. The observation is therefore of the utmost importance that your facts and opinions separated. If this is the best chance to understand one another. And that's the point.
Important terms
Here are some key concepts.
* Communications: Contact with another.
* Verbal communication: Communication with words.
* Non-verbal communication: Communication without words.
* Observing: The things you see, hear, smell, taste or feel.
* Interpretation: To assess what you observe.
* Observation: As accurately and objectively as possible describe what you observe.
* Fact: Something that is or is not.
* Opinions: Something you find.
* Objective: To talk about facts.
* Subjective: If it is an opinion is.
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