Having worked in Infosys which pioneers global delivery model, I learned that you can work remotely and still can learn the business. Although, I learned the business, it was in a hard way since I was out there in India and all the business happened in United States. My job profile required me to maintain constant contact with the clients and the store personnel. Working remotely posed a unique challenge; I had to work with them without actually seeing them. The challenge was totally different after coming to United States. I had to guide a team in India, which had only inexperienced members and on the top of that they didn’t had any formal business training. As I was working in 24*7 supports which required thorough understanding of the business, I realized that to be a true lead, you have to have in-out knowledge of the system. In a crisis, when quick decisions are needed; as a lead, people will approach you for leadership and without having the understanding of the system you can’t guide them. So it’s imperative to have the complete understanding of the system before you call yourself as a lead. After spending considerable amount of time in United States, I realized that in order be a global professional you need to have a multi-cultural apperception. My team had people from countries like Russia, Korea, United States and Germany. It requires a mammoth effort to direct everyone’s effort to the success of a project. This experience has moulded me into an adaptable, flexible and cross-cultural sensitive professional.

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